How does MoverQuotes protect my payment?

You pay MoverQuotes, not the mover. Your money is held safely in protected escrow with our payment partner, Stripe, while you move. Funds are released to your mover 48 hours after the move completes — and only if no issue is raised.

How do secure escrow payments work for customers and movers?

Customers pay MoverQuotes when they accept a removal quote; funds are held in a secure Stripe escrow account and only released 48 hours after the move is marked complete, provided no issue is raised. If a dispute is opened, the release pauses automatically until our Trust & Safety team reviews. Movers receive the funds (less the platform fee) into their Stripe Connect account once the protection window closes cleanly — typically arriving within 1–2 working days. Both sides are protected by the same escrow guarantee.

When exactly is the mover paid?

Never up front. Your mover is paid 48 hours after they mark the job complete, provided you don't raise an issue in that window. The release is automatic only when the protection window closes cleanly.

What happens if something goes wrong on moving day?

Open a dispute from your booking page — one tap, with photos and notes. The 48-hour release pauses immediately, your funds stay protected, and a real person from our Trust & Safety team reviews the case with both sides before any decision.

What happens if we disagree?

Within the 48-hour protection window you stay in control. Raise the issue from your booking page with photos and notes. The release is paused automatically — no money moves while we look at it. Our Trust & Safety team contacts both sides, gathers evidence and proposes a fair outcome (full refund, partial refund, or release), usually within 2 working days. Nothing is settled until you've been heard.

Why 48 hours and not instant payment?

48 hours is enough time to unpack the essentials, check for damage and confirm everything is as agreed — without leaving the mover waiting for weeks. It's the protection window every customer gets, on every booking.

How are movers verified?

Every company on MoverQuotes is checked for goods-in-transit and public liability insurance, BAR accreditation, Companies House registration, VAT status, public reputation and operational standards. We re-verify every year.

What does it cost to use MoverQuotes?

Requesting quotes is free. You pay only the price you accept from a verified mover. MoverQuotes operates the platform with a small fee paid by movers on completed bookings.

Are the movers insured?

Yes. Every mover holds goods-in-transit and public liability insurance, verified as part of our accreditation process.

What is BAR accreditation?

BAR is the British Association of Removers, the leading UK trade body. Members follow a strict code of practice and carry proper insurance.

What does a London move typically cost?

Studio £300–£450, 1-bed £432–£600, 2-bed £603–£850, 3-bed £867–£1,200, 4-bed £1,196–£1,600, 5+ bed £1,590+.

Where is my money held before the move?

Your payment is held in escrow by our payment provider Stripe from the moment you book until 48 hours after the move is marked complete. MoverQuotes does not hold the funds itself.

How long is the protection period after my move?

Every booking includes a 48-hour protection window after the move is marked complete. If you raise no issue in that window the funds are released to the mover automatically.

What happens if I open a dispute?

Opening a dispute pauses the release immediately. Our team reviews the report, requests evidence from both sides, and issues a resolution. Funds stay protected throughout.

Can I cancel my booking?

Yes. Cancellations more than seven days before the move return 80% to you, 10% to the mover and 10% to MoverQuotes. Within seven days the split becomes 50/40/10.

Trust & Safety Centre

The safest way to pay for your move.

This page is maintained by MoverQuotes to answer common questions about how we protect payments, handle disputes and release funds to movers. It is written in plain British English and reflects the controls we have live in the platform today.

MoverQuotes is a managed moving marketplace. We are not a quote-comparison site, and we are not a regulated bank. Funds are held in a Stripe-managed account on our behalf until your move is complete and the protection period has lapsed.

Where your money sits

When you accept a quote, you pay MoverQuotes, not the mover. Your funds are held in a ring-fenced Stripe escrow balance for the duration of your booking. The mover sees the booking as confirmed but cannot withdraw a penny until we release it.

Card details are tokenised by Stripe; we never see or store your full card number.
All payment pages are served over TLS and protected by Stripe Radar fraud screening.
You can see the exact amount held, the mover it is allocated to, and the scheduled release date inside your Move Hub at any time.

The 48-hour protection period

After the mover marks your job as complete (or you confirm it from your Move Hub), a 48-hour protection window opens. During this window:

You can confirm everything went well and release funds immediately.
You can raise a dispute and funds will stay held until our team has reviewed it.
If you do neither, funds release automatically to the mover at the end of the window.

You always see the exact release date and time on the booking page, and we email you a reminder before funds release.

How funds are released to the mover

The mover completes Stripe identity verification (KYC) and links a UK bank account.
The job is marked complete by the mover or by you.
The 48-hour protection window starts.
If no dispute is raised, MoverQuotes transfers the mover's share via Stripe Connect.
The platform fee is retained and shown on your receipt.

Movers whose Stripe verification is incomplete cannot receive payouts. We surface a banner inside the mover portal until verification is finished — your funds remain protected throughout.

Dispute handling

If something goes wrong, open a dispute from the booking page. A real person from our Trust & Safety team reviews every dispute. We may move it through these stages:

Open — your dispute has been received and funds are held.
Under review — our team is investigating with the mover.
Awaiting customer — we have asked you for more information (e.g. photos, dates).
Resolved — we have settled the dispute as a full refund, partial refund, split, or release.
Rejected — after review, the dispute did not meet our protection criteria.

You can see every status change, every message from our team, and the final settlement amounts inside your Move Hub. Nothing happens behind closed doors.

Cancellations

Our cancellation policy is applied automatically and shown to you before you confirm:

More than 7 days before the move — 80% refunded to you, 10% to the mover for prep work, 10% MoverQuotes fee.
7 days or fewer before the move — 50% refunded to you, 40% to the mover, 10% MoverQuotes fee.

Refunds are issued back to your original card. They typically arrive within 5–10 working days, depending on your bank.

What we never do

Take payment off-platform or by bank transfer to the mover.
Release funds before your protection window has closed without your confirmation.
Share your full address or phone number with a mover who has not won your booking.
Allow a mover to receive payouts without completed Stripe identity verification.

Contacting our Trust & Safety team

For anything urgent, email support@moverquotes.co.uk. A real person replies within one working day, Monday to Friday, 09:00–18:00 (London time).

MoverQuotes Ltd is registered in England and Wales. This page is provided for information and is not a contract or legal advice. The current terms of service govern your booking. Last reviewed June 2026.